Shipping policy
Last Updated: June 7, 2026
Thank you for shopping with Bigdawgs Pet Shop! We proudly ship our products to customers worldwide and work with trusted international shipping partners to deliver your order safely and efficiently.
Order Processing
Orders are typically processed within 2–5 business days after payment has been successfully received and verified.
During busy periods, including holidays or promotional events, processing may take up to 10 business days.
Please note that all orders are subject to payment verification. Orders containing incorrect billing information or requiring additional verification may experience delays or be canceled for security reasons.
Once an order has entered processing, we are unable to modify or cancel it, including changes to the shipping address.
Orders are shipped only on business days (Monday through Friday, excluding public holidays).
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–14 Business Days |
| Canada & Europe | 10–14 Business Days |
| Australia & New Zealand | 10–21 Business Days |
| Mexico, Central & South America | 15–30 Business Days |
| Rest of the World | 10–30 Business Days |
These delivery estimates are provided as a guide and are not guaranteed.
Delivery times may vary due to customs inspections, weather conditions, carrier delays, holidays, or other circumstances outside our control.
Multiple Shipments
If your order contains multiple items, they may be shipped separately from different fulfillment centers.
As a result, you may receive your items in separate packages on different dates.
Order Tracking
All orders include tracking.
Once your order has been dispatched, you will receive an email containing your tracking number.
Please allow 2–5 business days for tracking information to appear after your shipment has been dispatched.
If you have not received tracking information within five business days after dispatch, please contact us at bigdawgspetshop@outlook.com.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Customs policies vary by country. If you have questions regarding possible fees, we recommend contacting your local customs office before placing your order.
If an international shipment is refused and returned due to unpaid customs fees or taxes, any return shipping costs or related fees may be deducted from any eligible refund.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Because orders begin processing quickly, we are unable to guarantee address changes after an order has been placed.
If an incorrect address is provided and the order cannot be delivered, Bigdawgs Pet Shop is not responsible for any resulting delays, losses, or additional shipping costs.
Lost, Stolen or Delayed Packages
Once a package has been handed over to the shipping carrier, delivery is managed by the carrier.
While we will gladly assist you in locating your shipment, Bigdawgs Pet Shop cannot be held responsible for delays caused by shipping carriers, customs processing, severe weather, labor disruptions, or other events beyond our control.
If your tracking information shows that your package has been delivered but you have not received it, we recommend contacting the shipping carrier directly and checking with neighbors or your local post office before contacting us.
If your package arrives damaged, please contact us within 7 days of delivery with your order number and clear photos or a video of the damaged item. We will review your claim in accordance with our Return, Refund & Replacement Policy.
Need Assistance?
If you have any questions about your order or this Shipping Policy, our support team is happy to help.
Bigdawgs Pet Shop