Contact information
Last Updated: June 7, 2026
At Bigdawgs Pet Shop, we're committed to providing excellent customer service. Whether you have a question about your order, need assistance with one of our products, or simply want to get in touch, we're here to help.
Customer Support
For all inquiries, please contact us by email:
Email: bigdawgspetshop@outlook.com
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number (if applicable)
- A detailed description of your question or issue
- Photos or videos (if your inquiry relates to a damaged, defective, or incorrect item)
Response Time
Our customer support team aims to respond to all emails within 24–48 business hours.
Response times may be slightly longer during weekends, public holidays, or periods of unusually high inquiry volume, but we will always do our best to assist you as quickly as possible.
Before Contacting Us
For faster assistance, you may find the answer you're looking for in our:
- Shipping Policy
- Return, Refund & Replacement Policy
- Frequently Asked Questions (if available)
Our Commitment
Your satisfaction is important to us. We value every customer and are dedicated to providing a smooth shopping experience from the moment you place your order to the day it arrives.
Thank you for choosing Bigdawgs Pet Shop. We appreciate your trust and look forward to serving you and your pets!
Click here to visit our contact page.